Privacy, Warranty and Delivery

Products and product prices

Product prices are presented in connection with product demonstrations. The transaction prices do not include VAT. Value added tax is added to the balance at the subscription stage. The tax breakdown is shown in the shopping cart and order confirmation.

Service Charge

Our packaging and delivery will depend on the delivery method chosen and will automatically be added to the total amount of the order.

Deliveries

We will send your ordered products by mail as soon as possible, usually within 24 hours of arrival. If any of the items on our order are out of stock, we will contact you. For Deliveries to outside of Finland, you should contact our customer service at asiakaspalvelu@3d-tulostus.fi

Product Return Policy

All products have a full 14 day return policy. Please contact to our customer service at asiakaspalvelu@3d-tulostus.fi before returning the product. The product to be returned must be unused and unchanged.

Correcting a Product Error

If the product you are shipping is damaged, you may be able to issue a bug report on the product and return the damaged product. Please contact customer service (miuku) 3d-tulostus.fi before sending the product. 

Payments

As customer you can choose variety of payment methods, including Online Bank Payments for Finnish banks, Credit Card, Billing is available for Companies.

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Maksuturva Group Oy, that is the payment service provider in our web store.

Card Payments by Visa, Visa Electron, Mastercard or Business Eurocard

Paying with a credit or debit card is always easy and safe in our web store. Card payments in our webstore are provided by Maksuturva Group Ltd in cooperation with Solinor Oy and Bambora AB. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Maksuturva Group Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Solinor Oy.

Contact information:

Maksuturva Group Ltd
Business ID: 2121703-0
Keilaranta 5
02150 Espoo
Tel. +358 (0)9 42 41 7040, workdays between 9 a.m. - 5 p.m.
E-mail: customerservice@maksuturva.fi
www.maksuturva.fi

Purchasing by Svea WebPay invoice or part payment

Invoice

Svea WebPay (hereinafter referred to as “Svea”) offers You the possibility to make purchases against an invoice with a payment term of at least fourteen (14) days. Please note the following:

When you choose “Pay with invoice”, we will check your credit information using your personal identity number. Since you are required to utilize so-called strong authentication with your online bank codes (TUPAS), your purchase will be delivered to the delivery address you provide. The overdue interest is 7% + the reference rate based on the Interest Act. We charge EUR 5 for payment reminders. The buyer must be at least 18 years old.

Changing the invoice into a credit facility

You have the opportunity to change the invoice into a credit facility by paying the minimum amount stated in the invoice. The detailed terms and conditions of the credit facility can be found on the reverse side of the first invoice. As a credit facility customer, you can charge purchases to your account when making purchases with Svea’s contract customers. You can make additional purchase whenever you have credit available, and you can pay for your purchases in installments according to the terms and conditions of the credit agreement.

You can pay the credit facility in full at any time without additional cost to you. If you want to utilize your account for other purchases during the agreement period, and the payment time of your credit is already the maximum possible, you have to increase your monthly installment. Likewise, if you want to extend your payment time, you can reduce your monthly installment. You may always contact customer service if you have questions concerning your credit, tel. +358 9 4242 3330 or email asiakasinfo@svea.fi.

Hire purchase / part payment

Svea WebPay (hereinafter referred to as “Svea”) offers you the possibility to pay your purchases in instalments. This is possible once you have agreed the criteria for granting the credit and filled in your personal identity number at the cash register. Since you are required to utilize so-called strong authentication with your online bank codes (TUPAS), your purchase will be delivered to the delivery address you provide.

Choose the credit period most suitable to your needs. The credit has to be paid within the agreed period of time. This requires that you pay at least the agreed sum every month. You can naturally also pay the entire debt without any cost for the remaining credit period.

You will be sent a hire purchase agreement (2 pieces) to your home. Sign one of the agreements and return it to Svea. At the same time, you will also be sent the detailed terms and conditions for hire purchase, which you agree to by signing the agreement.
You may always contact customer service if you have questions concerning your credit, tel. +358 9 4242 3330 or email asiakasinfo@svea.fi.

If you fail to make payments and we have not been contacted about the payments, we will transfer the receivables to collection according to the regulations of the Consumer Protection Act. Please contact our customer service for more information on the terms and conditions as well as the service. Click here for the detailed terms and conditions. For additional information on remote sales and trading over the Internet, please see the website of the Consumer Authority at www.kuluttajavirasto.fi, or our credit facility agreement which can be found at www.sveawebpay.fi. Svea also follows the Personal Data Act. Additional information also on this legislation is available on the website of the Consumer Authority.

Contact information:

Svea Ekonomi Ab, filial i Finland
Atomitie 2 C
00370 Helsinki
Tel.: +358 9 4242 3092
Email: webpay@svea.fi

Privacy Policy

Last updated on 24.5.2018

This Privacy Statement informs our customers of their personal data processing. You must agree to the terms of this privacy statement to use the services provided by Maker3D Oy and the services provided by www.maker3d.fi and www.3d-tulostus.fi.

Overview

Maker3D Oy is committed to protecting the privacy of its customers and offers the opportunity to influence the processing of data.


3D-tulostus.fi web shop is based on Vilkas Oy's SAAS service. Vilkas Oy operates as a data processor in 3D-tulostus.fi and Maker3D Oy as a registrar. Read Vilkas Oy's Privacy Policy. The Maker3d.fi site is located in Europe's OVH machine databases, the data collected through it are stored on OVH servers.

Maker 3D Oy collects the necessary information to be able to produce its services: 3D printing, equipment and supplies sales. The information is mainly collected from the customer's own feeds in the order process and from the emails sent by the customer.

Information to be collected from the Subscribing Clients:
Name, address and contact information
Order-related files, for example. 3D models
Order and delivery information
Invoicing and payment information
Required information for support and warranty
Necessary information about statutory activities such as accounting

We collect from all site visitors
Anonymized site browsing and usage information.

In addition, websites use cookies as well as local storage to identify the user and provide better service. You may deny your browser the use of cookies, but we do not guarantee the full functionality of our services without saving cookies.

The information is processed on the customer relationship, agreement, site use, customer's separate explicit consent or legal obligations between you and Maker3D Oy.

Handling personal data

Only the Maker3D Oy's own employees can access the customer information and our staff is trained to use the information safely and ethically. The information is mainly kept electronically. Printing related to deliveries is packaged according to delivery and other random prints are properly destroyed.

We only use trusted contract partners to transfer information to a third party. All partners have taken into account the requirements of other EU legislation on data protection.

A list of trusted partners to whom we can disclose information
Vilkas Oy (www.3d-tulostus.fi)
OVH Finland Oy (www.maker3d.fi)
Procountor (billing and accounting)
Maksuturva Group Oy (Payment Transaction)
Logistics partners (eg Post, Matkahuolto, DHL, etc.)
Svea (part payment and credit)
Google (document retention, anonymized browsing information)
Insightly (customer register)
mailChimp (newsletter)

In addition, we can disclose information to the authorities.

Of these partners, Google, Insightly and MailChimp operate in the United States, so information can be disclosed outside the EU. The selected non-EU partners are trustworthy and are bound by the EU-US Privacy Shield Agreement.
Registered Rights

The Register has the following rights under the EU's general data protection regulation:

the right to obtain from the controller a confirmation that personal data relating to him or her are not processed and, where these personal data are processed, access to personal data and the following information: (i) the purpose of the processing; (ii) the personal data groups concerned; (iii) the recipients or recipient groups to whom personal data have been or are to be disclosed; (iv) as far as possible, the planned retention period for personal data or, if this is not possible, the criteria for determining this period; (v) the right of the data subject to request the controller to rectify or remove personal data relating to himself or to limit or refuse to process such processing; (vi) the right to appeal to the supervisory authority; (vii) where no personal data is collected from the data subject, all information available on the origin of the data; and (viii) the existence of automatic decision-making, as well as the relevant information on the logic involved in such processing, as well as the significance of the processing and the potential consequences for the data subject (GDPR 15 art.);

the right to withdraw consent at any time, without prejudice to consent, prior to its revocation of the lawfulness of the processing (GDPR Art. 7);

the right to require the controller to correct, without undue delay, inaccurate and incorrect personal data relating to the data subject, and the right to have incomplete personal data supplemented, inter alia, by providing further explanation in the light of the purposes for which the data were processed (GDPR Art.

the right to have the data controller removed personal data relating to the data subject without undue delay, provided (i) that personal data is no longer needed for the purposes for which they were collected 

for which they were otherwise treated; (ii) the registered withdrawal of the consent on which the processing is based and no other legitimate reason for processing; (iii) a registered opposition to processing on a basis specific to his or her personal situation; there is no legitimate reason for processing or a refusal to object to processing for direct marketing purposes; (iv) personal data have been processed unlawfully; or (v) the personal data must be removed to comply with Union law or a statutory obligation under the national legislation for the controller (GDPR Art. 17);

the right of a controller to restrict processing if (i) the registrar disputes the accuracy of personal data, limiting the processing to a period during which the controller can verify their accuracy; (ii) the processing is unlawful and the data subject is opposed to the removal of personal data and, instead, limits their use; (iii) the controller no longer needs the personal data for purposes of processing but is required by the data subject to prepare, present or defend the legal claim; or (iv) the data subject has objected to the processing of personal data on a basis specific to his / her personal situation, pending verification of whether the legitimate grounds of the controller are excluded from the Registered Criteria (GDPR 18 art.);

the right to have personal data relating to him / her that the data subject has filed with the controller, in a structured, commonly used and machine-readable form, and the right to transfer such data to another controller without the controller to whom the personal data have been provided if the processing is based on the consent of the Regulation and processed automatically (GDPR 20 art.);

the right to file a complaint with the supervisory authority if the registrar considers that the processing of personal data relating to him violates the EU's general data protection regulation (GDPR 77 art.).

Requests for the implementation of registered rights shall be made in writing to the registrar's contact person in a document signed by him or her, or presented in person to the registry administrator.

The Registrant is itself responsible for the accuracy of the information provided. A registered person must notify if changes occur in his or her information.

The registered user may grant and revoke his consent for electronic direct marketing in accordance with the information society arc (917/2014) by notifying us via email to our correspondent indicated in this register. In addition, the Registrar has the right to prohibit the processing and disclosure of data relating to him concerning direct mail, distance selling and direct marketing as well as market and opinion polls by notifying the controller to the contact person. The right of denial does not apply to customer communications and other communications related to the provision of services or customer relationship management in connection with the services.

Can this privacy statement be changed?

Due to changes in service development and legislation, we reserve the right to change the Privacy Statement. Significant changes to the privacy statement will be reported to registered customers when the terms are updated.

The registrar of the personal data processed is:

Maker3D Oy (Business ID: 2468562-2)
Laivakatu 3
00150 Helsinki
For more information about privacy and personal data processing, please contact:
tietosuoja@maker3d.fi
Other issues help our customer service:
asiointi@maker3d.fi
asiakaspalvelu@3d-tulostus.fi